Terms & Cancellations

Last updated 15 October 2026

A few simple ground rules so appointments run smoothly for everyone.

Booking

Appointments are booked online through Setmore. Prices and session lengths on this website match what's shown when you book, and the price at the time of booking is the price you pay. If you can't find a time that suits, send an enquiry and I'll see what I can do. Home visits are available by arrangement, so please get in touch through the enquiry form to check availability for your area.

Cancelling or rearranging

Please give at least 24 hours' notice if you need to cancel or move your appointment, so that the slot can go to someone else. You can do this through your Setmore booking confirmation or by getting in touch with me.

If I ever have to cancel or rearrange an appointment, I'll let you know as soon as I can and offer you another time.

Your health and treatment

• Please tell me about any medical conditions, injuries, medication or anything else that might affect your treatment. It helps me keep you safe and treat you properly.
• I'll explain what I'm proposing before we start, and you're free to decline or stop treatment at any point.
• If I don't think treatment is suitable for you on the day, or that you should see your GP or another healthcare professional first, I'll tell you and may decline to treat.
• Sports therapy isn't an emergency service. In an emergency call 999, and for urgent medical advice call NHS 111.

Your information

How I handle your personal information is set out in the privacy policy.

Feedback and complaints

If something wasn't right, I'd like to hear about it so I can put it right. Get in touch through the enquiry form.